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Salesforce Certified Experience Cloud Consultant Quick Facts
The Salesforce Certified Experience Cloud Consultant credential empowers professionals to design, implement, and optimize engaging digital experiences for customers, partners, and employees. This overview simplifies your path by highlighting exactly what to focus on, so you can confidently prepare to demonstrate your expertise in Salesforce Experience Cloud.
How does the Salesforce Certified Experience Cloud Consultant certification help you shape connected digital experiences?
This certification validates your ability to plan, build, and deliver Experiences using Salesforce Experience Cloud that align with business needs and embrace the full ecosystem of Salesforce capabilities. It emphasizes designing scalable, secure, and elegant Experiences that connect external audiences with core Salesforce data. Whether you support partner relationship management, customer communities, or public websites, this credential spotlights your knowledge across configuration, customization, governance, and best practices for Experience Cloud success.
Who Should Pursue the Salesforce Certified Experience Cloud Consultant Certification?
The Salesforce Certified Experience Cloud Consultant certification is perfect for professionals who love connecting business strategy with customer engagement solutions. It’s well suited for:
- Salesforce Consultants and Solution Architects
- Business Analysts or CRM Strategists working with customer portals
- Administrators ready to move into consulting roles
- Professionals responsible for designing and deploying partner or customer communities
- Implementers looking to validate their expertise in Salesforce Experience (Community) sites
If you enjoy helping organizations build strong digital relationships through Salesforce’s Experience Cloud, this certification is a wonderful way to demonstrate your skills and expand your career opportunities.
What Does a Salesforce Experience Cloud Consultant Do?
Experience Cloud Consultants specialize in helping businesses build digital experiences such as self-service portals, partner communities, or branded customer hubs. These professionals understand how to customize, configure, and extend Salesforce to support business goals.
Your day-to-day work may involve designing Experience Cloud pages, configuring user access, developing site architecture, setting up analytics dashboards, and ensuring that user experiences align with brand identity. This certification validates that you can transform ideas into dynamic, data-driven digital experiences.
Which Roles Can Benefit from the Salesforce Certified Experience Cloud Consultant Certification?
Earning this credential can open doors to high-impact roles, such as:
- Experience Cloud Consultant or Senior Consultant
- Solution Architect or Functional Architect
- Business Analyst or Customer Experience Strategist
- Engagement Manager or Delivery Manager
- Salesforce Developer or Site Manager
It’s ideal for professionals who want to lead organizations in creating scalable, branded portals that improve digital engagement.
What Is the Exam Code and Current Version?
The current exam version is identified as EX-Con-101. This version reflects up-to-date features and best practices within the Salesforce Experience Cloud platform. Study materials and training programs are aligned with this version to ensure your preparation matches what you’ll see on exam day.
How Long Is the Salesforce Experience Cloud Consultant Exam?
You’ll have 105 minutes to complete the full exam. This timeframe allows you to carefully review all questions, including the five unscored items that Salesforce includes for statistical purposes. Proper pacing is key, so plan about 90 seconds per question while leaving time to review any unclear responses.
How Many Questions Does the Exam Contain?
The exam includes 60 scored questions with an additional 5 unscored questions, for a total of 65 multiple-choice and multi-select questions. These questions assess your ability to design, configure, and implement Salesforce Experience Cloud solutions using declarative tools rather than code.
How Much Does the Salesforce Certified Experience Cloud Consultant Exam Cost?
The registration fee for the exam is $200 USD, plus applicable taxes in your region. If you need to retake the exam, the retake fee is $100 USD. It’s a valuable investment for professionals looking to advance their consulting credentials and career trajectory within the Salesforce ecosystem.
What Languages Is the Exam Available In?
The exam is currently offered in English and Japanese, ensuring accessibility for a wide range of Salesforce professionals worldwide. As Salesforce continues expanding its certification portfolio, candidates can expect more language options in the future to support a truly global network of consultants.
What Is the Minimum Passing Score for the Exam?
To earn the certification, you need a 65% passing score. Salesforce uses a scaled scoring model, which means your overall score counts rather than performance in individual domains. A strong understanding of the entire Experience Cloud spectrum—from user access to analytics—will give you the best chance of success.
Are There Any Prerequisites Before Taking This Exam?
Yes. Candidates must hold the Salesforce Certified Administrator credential before registering for this exam. This prerequisite ensures that you already have a solid foundation in Salesforce configuration, data management, and user administration—key building blocks for Experience Cloud consulting.
What Are the Major Exam Domains and Their Weightings?
The Salesforce Certified Experience Cloud Consultant exam blueprint is divided into eight content domains. Each domain represents a different facet of the Experience Cloud application:
- Administration, Setup, and Configuration (25%)
- Sharing, Visibility, and Licensing (17%)
- Branding, Personalization, and Content (15%)
- User Creation and Authentication (13%)
- Templates and Themes (10%)
- Experience Cloud Basics (8%)
- Customization Considerations and Limitations (7%)
- Adoption and Analytics (5%)
Balancing your study time based on these weightings ensures you’re well-prepared across both foundational and advanced topics.
What Skills Will You Gain by Earning This Certification?
By becoming certified, you’ll demonstrate mastery in:
- Designing user-centric Experience Cloud sites
- Managing external user access and visibility
- Implementing branding, content management, and personalization
- Applying declarative sharing and security models
- Deploying Partner Relationship Management (PRM) features
- Measuring community engagement through analytics
These competencies will empower you to build collaborative digital experiences that enhance business growth and customer satisfaction.
How Hard Is the Salesforce Certified Experience Cloud Consultant Exam?
This exam is designed for professionals with practical Experience Cloud exposure—roughly six months or more of hands-on project work. It focuses on understanding platform capabilities and applying best-fit solutions for various business scenarios. With dedicated study and real-world practice, you’ll find the exam an exciting opportunity to showcase your expertise.
What Topics Should You Focus On While Studying?
Key topics to include in your preparation are:
- External user licensing and role structures
- Declarative sharing and visibility management
- Experience Builder configuration and branding elements
- CMS and content integration in sites
- Enabling channel sales and PRM
- Topic setup, reputation, and gamification features
- Analytics, moderation, and adoption tracking
Exploring these areas through guided projects and sandbox exercises will help reinforce your learning effectively.
How Should You Prepare for the Exam?
Salesforce encourages candidates to mix hands-on practice, Trailhead learning, and instructor-led training. Start with the Trailhead Trailmix: Prepare for Your Salesforce Experience Cloud Consultant Certification, then explore community discussions for additional insights.
Boost your readiness with realistic Salesforce Certified Experience Cloud Consultant practice tests that reflect the exam’s question style and test environment—complete with detailed explanations for every answer.
How Difficult Are the Exam Scenarios?
The scenarios are designed to evaluate your ability to apply Salesforce solutions to real business needs. Expect questions that describe customer engagement challenges and ask you to identify the best configuration, sharing, or design approach. The exam rewards practical thinking and familiarity with Salesforce Experience Cloud’s declarative features over memorization.
Where and How Can You Take the Exam?
Candidates can take the exam in two formats:
- Online Proctored – Take the exam from your preferred location using a secure browser and webcam.
- Test Center – Sit for the exam at an authorized testing center for a traditional testing environment.
You can schedule either option conveniently through your Salesforce Certification account.
How Long Is the Certification Valid?
Once earned, the Salesforce Certified Experience Cloud Consultant credential remains valid through Salesforce’s standard release cycle. Salesforce periodically reviews and updates certifications to align with new platform innovations, so maintaining your expertise and completing release maintenance modules will keep your credential active and current.
How Can You Maintain and Renew Your Certification?
Salesforce requires periodic maintenance to ensure certified professionals stay aligned with new features. Maintenance typically involves completing short, interactive modules on Trailhead after major Salesforce releases. These modules take little time but help keep your knowledge current and your credential in good standing.
What Are Some Recommended Learning Resources?
Top resources to prepare effectively include:
- Trailhead – Free, self-paced modules and hands-on challenges
- Trailhead Academy Courses – Instructor-led experiences for structured learning
- Salesforce Help & Documentation – In-depth feature references and use cases
- Exam Guide PDF and Study Checklist – Outlining objectives and domains
Combining these learning paths ensures your study experience is engaging, comprehensive, and rewarding.
What Happens If You Need to Retake the Exam?
If you don’t pass the first attempt, Salesforce allows an easy retake process. After reviewing your performance breakdown, you can focus on weaker domains before retaking the test. The retake fee is $100 USD, and you can reschedule when you’re ready. Many candidates find their next attempt a great opportunity to demonstrate refined expertise.
What Comes After Earning Your Certification?
After achieving the Salesforce Certified Experience Cloud Consultant credential, you can explore advanced or related paths such as:
- Salesforce OmniStudio Consultant or Sales Cloud Consultant
- Platform App Builder for customized app development
- Solution Architect certifications for strategic deployment leadership
Each additional credential deepens your expertise and unlocks even greater professional opportunities in the Salesforce ecosystem.
Where Can You Learn More About the Official Certification?
For official details on scheduling, registration, and exam maintenance, visit the Salesforce Certified Experience Cloud Consultant certification page. It includes direct access to Salesforce’s verified resources, code of conduct policies, and exam scheduling tools.
The Salesforce Certified Experience Cloud Consultant certification empowers you to help organizations connect people, data, and experiences in smarter ways. With thoughtful preparation, hands-on practice, and the right mindset, you’ll be ready to join the global community of Salesforce consultants shaping the future of digital engagement.
