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Atlassian Managing Jira Service Projects for Cloud Quick Facts
Certification success begins with clear guidance and confident preparation. This overview highlights everything you need to know about the Atlassian Managing Jira Service Projects for Cloud certification so you can focus on mastering the skills that keep teams organized, responsive, and efficient.
What does the Atlassian Managing Jira Service Projects for Cloud certification validate?
The Atlassian Managing Jira Service Projects for Cloud certification demonstrates your ability to configure and manage Jira Service Management (JSM) projects to deliver exceptional support experiences in a cloud environment. It confirms your practical skills in managing request types, workflows, SLAs, automation rules, and reporting, while ensuring seamless collaboration between agents and customers. Earning this certification shows that you can confidently implement service projects that align with organizational needs, improve team productivity, and maintain effective customer communication, all within Atlassian’s cloud platform.
Who Should Pursue the Managing Jira Service Projects for Cloud Certification?
The Atlassian Managing Jira Service Projects for Cloud certification is designed for professionals who want to demonstrate their ability to configure and manage Jira Service Management projects effectively. It’s ideal for:
- Service project administrators managing company-managed projects
- ITSM professionals who handle customer and team workflows
- Support leads and service desk managers looking to optimize Jira Service Management processes
- Project administrators and team leaders managing internal or external service delivery
This certification highlights your expertise in ensuring service projects run smoothly, efficiently, and in alignment with your organization’s unique business needs.
What Career Opportunities Does This Certification Open?
Earning the Managing Jira Service Projects for Cloud credential expands your professional horizon within IT service management. It provides tangible validation of your ability to manage requests, SLAs, queues, and automation. Common roles include:
- Service Desk Administrator
- Jira Service Management Project Lead
- IT Operations Coordinator
- Service Delivery Specialist
- ITSM Process Manager
It also strengthens your resume for leadership positions, including IT Service Manager or Atlassian Certified Administrator, paving the way for advanced Atlassian certifications.
What Is the Exam Code for This Certification?
The official exam code for this certification is ACP-420. When scheduling your exam, you should specifically select the ACP-420 Managing Jira Service Projects for Cloud exam option through the Atlassian Certification portal.
How Many Questions Are on the Exam?
The ACP-420 exam includes up to 75 questions. These consist of multiple-choice and multiple-select items designed to assess both your practical knowledge and your ability to apply Jira Service Management concepts to real-world scenarios. You can expect a mix of straightforward configuration questions and context-based problem-solving examples that mirror workplace tasks.
How Long Do You Have to Complete the Exam?
Candidates have 180 minutes (3 hours) to complete the exam. This generous time window ensures you can carefully read and respond to each question, allowing you to thoughtfully apply your knowledge of workflows, queue configurations, automation rules, and customer portal settings throughout the test.
What Is the Passing Score to Earn the Certification?
To become Atlassian Certified, you’ll need a minimum score of 66%. This ensures candidates have demonstrated competency across every key domain of Jira Service Management — including user management, customer-facing features, automation, and SLA configuration — without requiring perfection in every section.
How Much Does the Exam Cost?
The total exam fee is $249 USD, plus applicable taxes. This investment gives you access to a fully proctored online or in-person testing experience. Many professionals find that the certification’s career impact — from increased trust, credibility, and earning potential — far outweighs its initial cost.
In What Languages Is the Exam Offered?
Currently, the exam is available in English. Since Atlassian certifications are internationally recognized, English remains the standard testing language to maintain consistency and fairness across global candidates.
What Type of Questions Appear on the ACP-420 Exam?
You’ll encounter both multiple-choice and multiple-select questions, assessing how well you understand Jira Service Management configurations. Each question reflects real administrative tasks, from user permissions and SLA customization to automation logic and service request workflows.
Can You Take the Exam Online or In Person?
Yes. The ACP-420 exam is available both online (proctored remotely) and in person at testing centers. The online option is ideal for those who prefer to test from home or office environments, as long as you have a webcam, quiet space, and stable internet connection.
What Topics and Domains Are Covered on the Exam?
The exam blueprint spans eight weighted domains that reflect the daily operations of a Jira Service Management project admin:
- Distinguish among users, project roles, and permissions – 16%
- Configure agent-facing features – 19%
- Utilize specialized capabilities for adding context to tickets – 9%
- Configure customer-facing features – 21%
- Configure the customer portal and notifications – 12%
- Manage the knowledge base – 5%
- Configure reporting – 7%
- Manage automation rules – 11%
Each domain requires both conceptual understanding and practical skill with Jira Service Management Cloud.
How Long Is My Certificate Valid After Passing?
Your certification remains valid for 24 months. After that period, you can renew by retaking the updated version of the exam or pursuing higher-level Atlassian certifications. Renewal ensures your knowledge continues to reflect current tools, service offerings, and best practices in Atlassian Cloud.
What Experience Is Recommended Before Taking the Exam?
While there are no strict prerequisites, Atlassian recommends that you have:
- Experience administering company-managed Jira Service Management projects
- Familiarity with configuring request types, queues, SLAs, and portals
- Comfort working with automation, permissions, and notifications
Hands-on experience and reviewing Atlassian’s documentation will make your study journey much smoother and more rewarding.
What Skills Will You Prove with the ACP-420 Certification?
By passing the Atlassian Managing Jira Service Projects for Cloud exam, you’ll demonstrate your ability to:
- Manage users, customers, and organizations
- Build customized workflows aligned to business needs
- Configure SLAs, queues, and automation to enhance agent productivity
- Create and manage portals, request types, and knowledge base connections
- Translate technical configurations into meaningful service outcomes
In short, it shows your readiness to bring structure and excellence to every service project you touch.
What Study Tips Help Candidates Prepare Successfully?
To prepare effectively, combine documentation, hands-on practice, and peer learning. Some key strategies include:
- Spend time configuring test projects in Jira Service Management Cloud
- Join study groups or discussion forums on Atlassian Community
- Use practice exams to sharpen understanding across topics
- Review permission schemes, notification settings, and SLA management
To truly simulate exam conditions, consider supplementing your preparation with realistic Atlassian Managing Jira Service Projects for Cloud practice tests that mimic the actual test format and provide in-depth explanations.
How Difficult Is the Managing Jira Service Projects for Cloud Exam?
The ACP-420 exam is designed for experienced project admins, but with solid preparation, it’s very achievable. The questions focus on practical workflows, permissions, and system configurations you’ll use in real projects. Many successful candidates describe it as a rewarding validation of their job knowledge rather than an abstract technical test.
Are There Any Prerequisites or Other Atlassian Certifications Required?
No prior certification is required. However, many candidates choose to first earn credentials like the Jira Service Management Agent Essentials or ITSM with Jira Service Management Foundations certifications to strengthen their foundational knowledge before advancing to this professional-level exam.
Where Can You Register for the ACP-420 Exam?
You can schedule your exam directly within the Atlassian Certification portal. The process allows you to choose between a remote or in-person setup, pay the exam fee, and select an exam date that fits your schedule. All exam management, rescheduling, and results are accessible through your Atlassian account dashboard.
Can You Retake the Atlassian Exam if You Don’t Pass on the First Attempt?
Yes. If you don’t pass on your first try, you may retake the exam by scheduling a new session through the certification portal. Atlassian may require a short waiting period before reattempting, giving you time to reinforce your knowledge and improve upon your initial performance.
What Resources Are Most Helpful for Exam Preparation?
Atlassian offers several free and paid learning resources to boost your preparation, including:
- On-demand courses available through Atlassian University
- Live, instructor-led training sessions on service project management
- Atlassian documentation and community discussions
- Real-world practice with Jira Service Management Cloud environments
Combining official materials with hands-on experimentation is the best way to build confidence before exam day.
What Happens After You Earn the Certification?
Once certified, you’ll receive an Atlassian Certified Professional badge that showcases your verified expertise. You can proudly share this credential on LinkedIn, your resume, or your internal company profile. It’s a powerful symbol of your ability to deliver efficient, customer-centric IT operations using Jira Service Management Cloud.
Where Can You Learn More from Atlassian Directly?
You can explore all official details, exam registration links, and learning resources on the official Atlassian Managing Jira Service Projects for Cloud certification page. It includes the full exam guide, learning paths, and helpful FAQs curated by the Atlassian Education team.
