Table of Contents
Atlassian ITSM with Jira Service Management Foundations Quick Facts
The Atlassian ITSM with Jira Service Management Foundations Certification empowers professionals to confidently connect IT service principles with Atlassian’s modern service management tools. This overview gives you a clear, concise view of what to expect on the exam so you can focus your preparation efficiently and purposefully.
How does this certification validate your IT service management excellence?
The Atlassian ITSM with Jira Service Management Foundations Certification proves your understanding of essential IT Service Management (ITSM) principles and how Atlassian’s ecosystem brings them to life. It highlights your ability to apply ITSM practices using Jira Service Management, Confluence, Assets, and Statuspage, showing that you understand how these tools streamline service delivery, enable collaboration, and enhance visibility in an IT-driven organization. This certification is ideal for those looking to strengthen their foundation in ITSM while demonstrating proficiency with Atlassian Cloud solutions that help teams deliver exceptional service experiences.
Who Should Consider the Atlassian ITSM with Jira Service Management Foundations Certification?
The Atlassian ITSM with Jira Service Management Foundations Certification is perfect for professionals eager to deepen their understanding of IT Service Management (ITSM) practices and how they are applied through Atlassian tools. This certification is a great fit if you work in IT service delivery, support, or operations—or if you collaborate closely with teams that do.
It's especially beneficial for:
- Jira Service Management agents
- Project and product admins
- Service desk and support managers
- Directors of IT or development
- Enterprise architects and Atlassian partners
Whether you’re just starting out with Atlassian tools or already supporting large enterprise environments, this certification validates your foundational expertise in modern ITSM practices.
What Career Opportunities Can This Certification Unlock?
Earning this certification opens up doors to a wide range of roles in IT service management, support, and technology leadership. It demonstrates that you can leverage Jira Service Management and related tools to improve team performance and service processes.
Common roles include:
- ITSM or Service Desk Analyst
- Jira Service Management Agent or Project Administrator
- IT Support or Operations Manager
- IT Process Consultant
- Atlassian Tools Administrator
As a foundational credential, this is also a great stepping stone into more advanced Atlassian certifications or broader IT management roles.
How Much Does the ITSM with Jira Service Management Foundations Exam Cost?
The exam fee is $100 USD. While this is already quite affordable for a recognized certification, it offers exceptional value for anyone looking to demonstrate ITSM knowledge integrated with Atlassian’s product suite. Note that local taxes or currency conversions may apply based on your region.
How Long Is the Exam and How Many Questions Are There?
Expect a focused yet comprehensive assessment. The exam duration is 60 minutes, giving you a full hour to complete up to 30 questions. The question types may include multiple choice and multiple select, all designed to test your applied understanding of ITSM principles within the Atlassian ecosystem.
What Is the Passing Score for the Atlassian ITSM with Jira Service Management Foundations Exam?
To earn your certification, you’ll need to achieve a passing score of 72%. This benchmark ensures candidates not only understand ITSM terminology but also know how Atlassian applications such as Jira Service Management, Confluence, and Statuspage enable effective service management practices. Each correct answer helps you prove your command of key ITSM capabilities and Atlassian product features.
What Is the Exam Code and Format?
The official exam code is ACA-910. The test is conducted either online (remotely proctored) or in-person at a certified testing location. Questions focus on conceptual and practical understanding rather than configuration steps, making it a perfect way to verify your working knowledge of Atlassian’s ITSM framework.
What Products and Tools Are Covered on the Exam?
The certification assesses your grasp of multiple Atlassian cloud tools that support ITSM success. You’ll be tested on:
- Jira Service Management – core features and benefits
- Confluence – knowledge sharing and collaboration
- Assets – managing configuration items and dependencies
- Statuspage – communication during incidents
- Automation – improving efficiency with workflows and triggers
Together, these tools form a cohesive ITSM ecosystem within Atlassian Cloud.
What Are the Main Domains on the Exam?
The exam is split into two primary domains, each weighted according to its importance:
- ITSM Concepts and Terms
- Jira Service Management Concepts, Terms, and Benefits
Mastering both ensures you’re prepared for real-world applications as well as exam success.
What Language Is the Exam Offered In?
As of now, the exam is available in English. Atlassian continues to explore expanding availability to other languages to meet the needs of their global community.
How Long Does This Certification Remain Valid?
Your credential remains active for 24 months. After that, you’ll have the chance to renew it or pursue more advanced Atlassian certifications. Keeping your certification up to date is a great way to demonstrate continuous learning and commitment to professional growth.
How and Where Do You Take the ACA-910 Exam?
You can take the exam either online with a secure, proctored setup from your home or office or in person at a testing center. Choose the method that fits your schedule best using Atlassian’s Certification portal. Prepare your environment ahead of time to ensure a smooth and confident testing experience.
Are There Any Prerequisites or Recommended Experience?
There are no formal prerequisites to sit the exam, but Atlassian recommends that candidates have:
- Familiarity with IT service management fundamentals
- Hands-on exposure to Jira Service Management
- Experience collaborating within IT teams using Confluence or other Atlassian tools
Practical experience combined with foundational knowledge will make studying easier and more rewarding.
What Does This Certification Prove About Your Skills?
Once certified, you'll be recognized as someone who understands how IT service management concepts align with Atlassian’s technology. It shows that you can communicate ITSM value, connect processes between tools such as Confluence and Assets, and support your organization’s service delivery excellence.
How Is the ITSM with Jira Service Management Exam Scored?
The exam is scored based on the percentage of correct answers. A 72% passing score ensures a clear command of both conceptual ITSM knowledge and how Atlassian’s tools operationalize that knowledge. There’s no penalty for guessing, so it’s always in your interest to answer all questions to the best of your ability.
What Study Resources Should You Use to Prepare?
The best preparation combines theory with practical exposure. Atlassian provides free on-demand learning and detailed study guides to help you build both confidence and competence.
To strengthen your readiness, explore trusted practice materials such as hands-on Atlassian ITSM with Jira Service Management Foundations practice exams that reflect real exam conditions and help identify knowledge gaps early in your study journey.
How Can You Build Practical Experience Before Taking the Exam?
Practice using Jira Service Management in a test or sandbox project. Create service requests, track incidents, use automation to streamline repetitive tasks, and document processes in Confluence. By applying ITSM principles directly in the platform, you’ll internalize core concepts and perform more naturally during the exam.
What Is the Recommended Way to Schedule the Exam?
Scheduling is done through Atlassian’s Certification portal. Simply sign in, select the ITSM with Jira Service Management Foundations exam, choose your date and time, and complete payment. You’ll receive instructions on setting up your test environment before your session begins.
What Are the Best Next Steps After Earning the ACA-910 Certification?
Now that you’ve earned your foundational credential, you can advance your Atlassian certification journey with specialized designations such as:
- Managing Jira Service Projects for Cloud
- Atlassian Cloud Foundations
- Confluence Essentials
These credentials build upon your ITSM knowledge and help you gain recognition as an Atlassian Certified Associate across multiple disciplines.
What Makes the Atlassian ITSM with Jira Service Management Foundations Credential Valuable?
This certification doesn’t just validate your knowledge—it showcases your ability to integrate ITSM methodology with modern cloud-based tools. Businesses worldwide rely on Atlassian’s suite to run their IT operations, and being certified demonstrates your ability to empower service teams, streamline operations, and enhance productivity within any organization.
How Does This Certification Benefit Your Organization?
By earning this certification, you help your organization adopt best-practice ITSM frameworks and optimize service performance through Atlassian tools. Certified individuals enhance collaboration between IT and business teams, reduce friction in service workflows, and contribute to more reliable service delivery.
Where Can You Learn More and Get Official Information?
For official exam details, eligibility requirements, and Atlassian’s latest training resources, visit the official certification page for Atlassian ITSM with Jira Service Management Foundations.
This page provides direct access to the most accurate exam updates, helpful links, and Atlassian community insights to support your certification journey.
The Atlassian ITSM with Jira Service Management Foundations Certification is a smart investment in your IT service management career. With thoughtful preparation and consistent practice, you’ll soon be ready to proudly display your Atlassian Certified Associate badge and make a meaningful impact in the world of modern IT operations.
